FAQs

Frequently Asked Questions (FAQs)

Got a question? We’re here to help!
Below are some of the most common questions our customers ask. If you don’t see your answer here, feel free to contact us.

🛍️ Orders & Products

Q: What kind of products do you sell?
We offer a wide range of fun and practical items for kids, including stationery, accessories, school supplies, and festive Eid ul Adha specials.

Q: How do I place an order?
Simply browse our online store, add items to your cart, and proceed to checkout. You'll receive a confirmation email once your order is placed.

Q: Do you offer gift wrapping?
Yes! We offer gift wrapping and custom packaging, especially for Eid and birthdays. Just select the gift wrap option at checkout.

🚚 Shipping & Delivery

Q: Do you deliver across Pakistan?
Yes, we deliver nationwide. Delivery charges and times may vary based on your location.

Q: How long will it take to receive my order?
Orders typically arrive within 3–5 working days. During peak seasons like Eid, delivery may take a bit longer.

Q: Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via SMS or email.

💳 Payments

Q: What payment methods do you accept?
We accept:

  • Cash on Delivery (COD)

Q: Is online payment secure?
Absolutely. We use secure and encrypted systems to protect your information.

🔄 Returns & Exchanges

Q: What is your return policy?
We accept returns or exchanges within 7 days of delivery, as long as the items are unused and in original packaging. Custom or personalized items are non-refundable.

Q: How do I request a return?
Please contact us at hzstationers@gmail.com with your order number and reason for return. We'll guide you through the process.

🎉 Eid Specials

Q: What’s included in your Eid ul Adha Specials?
Our Eid collections include themed gift boxes, activity kits, decorations, and party accessories — perfect for making Eid extra fun for kids!

Q: Can I place a bulk order for Eid gifts?
Yes! We offer special rates for bulk orders. Please contact us for custom quotes and availability.

Still have questions?
📧 Email us at hzstationers@gmail.com or 📱 WhatsApp us at +92 309 7414165 — we’re happy to help!

"Our Passionate Team"

At HZ Stationers, our journey begins with heart. From the visionary founders who dreamed of spreading joy through playful products to the creative minds who design each item with care — our team is united by a love for children’s happiness and creativity. Every pencil, sticker, or bag we offer carries a little bit of that love, making sure kids have tools that spark imagination and fun.

"Behind the Scenes Magic"

Every joyful order is the result of teamwork behind the scenes. Our packaging team carefully wraps each product like a gift, while our friendly customer support ensures every experience feels personal. From planning school giveaways to adding surprise touches to your parcels, our team works with one goal in mind — to make every moment with HZ Stationers a little brighter and more memorable.

Welcome to HZ Stationers – Where Joy Meets Creativity!

At HZ Stationers, we believe that every child’s imagination deserves the perfect tools to grow, play, and express. Founded with love and passion, we are your one-stop destination for delightful kids’ accessories that bring smiles to little faces and joy to every day. From colorful stationery and school essentials to unique toys, bags, and craft items, our collection is carefully curated to inspire creativity and fun. Each product is selected with care, ensuring quality, safety, and lots of personality! Why Choose HZ Stationers 🌟 Kid-Friendly Designs: Bright, cheerful, and built with kids in mind. 💰 Affordable Prices: Enjoy quality without breaking the bank. 🎨 Creative Collections: We spark imagination through every product. ❤️ Heartfelt Service: We treat every customer like family. Whether you're prepping for school or planning a surprise for your little ones, HZ Stationers is here to make it easy, exciting, and full of charm. Thank you for choosing HZ Stationers – where little things make big memories.